Refund & Cancellation Policy

1. How billing works

Plans are sold for a fixed period and priced in Indian Rupees, inclusive of applicable taxes unless stated otherwise at checkout. Payment is collected through our payment gateway, which handles your card or bank details directly — WhizzAct never stores them. Your plan and its expiry date are always visible in your billing settings.

The Free plan costs nothing and needs no payment method. You can stay on it indefinitely.

2. Cancelling

You can stop using WhizzTalk at any time — from your billing settings, or by writing to support@whizzact.com. A cancelled plan keeps working until the end of the period you already paid for; it simply doesn't continue after that.

When a paid plan lapses, your data is not deleted. The dashboard locks until you renew or move to a plan that fits, and your published widget keeps answering your visitors in the meantime.

3. Refunds

We refund in these cases:

• Duplicate or failed charges. If you were charged twice for the same period, or money left your account for a plan that was never activated, we refund it in full.
• First paid upgrade, unused. Within 7 days of your first upgrade from Free, if you've not meaningfully used the paid plan, we refund it in full on request.
• Service we couldn't deliver. If the platform is materially unavailable for an extended period through our fault and we can't put it right, we refund the affected part of your plan period.

Outside those cases, a plan period that has already run is not refunded — including where you cancel part-way through, downgrade, or simply stop using the service. Renewals are not refunded retroactively once the new period has begun; cancel before the renewal date instead.

4. How to request one

Email support@whizzact.com from the address on the account, with the payment reference and what happened. We respond within 3 business days. An approved refund is sent back to the original payment method — it usually reaches you within 5 to 10 business days, depending on your bank.

5. Suspended accounts

An account suspended or terminated for breaching our Terms — abusing shared AI or messaging quotas, or unlawful use — is not eligible for a refund of the remaining period.

6. Changes

We'll update the date at the top of this page when this policy changes. The policy in force when you paid is the one that applies to that payment.